Contact information

LumaSip

If you have questions about our products, orders, shipping, returns, refunds, or any other matter, please contact us using the information provided below.

Business Address

LumaSip
675 Middletown Warwick Rd
Middletown, DE 19709
United States

Phone

+1 302-378-4186

Customer Support

If you are contacting us about an existing order, please include your order number. This allows us to locate your order and assist you more efficiently.

Order and Shipping Support

For questions regarding shipping, delivery, or tracking, please provide your order number and, when available, your USPS tracking number.

Our standard shipping method is USPS Ground Advantage, with a $10.00 USD flat shipping fee per order for shipments within the United States.

Returns and Refunds

For questions about returns or refunds, please review our Return and Refund Policy before contacting us.

Please do not send a return to our business address unless you have first received return instructions from LumaSip.

Business Hours

Customer support inquiries are handled during our regular business operating hours.

Orders placed outside our business hours, on weekends, or on U.S. holidays will generally be processed on the next business day.

We make reasonable efforts to respond to customer inquiries as promptly as possible.

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