Refund policy

Last Updated: September 26, 2026

Return Window

You have 30 calendar days from the date your order is delivered to request a return.

After 30 days, we are unable to offer a refund.

LumaSip does not offer exchanges.

Return Eligibility

To qualify for a return, the item must:

Be unused and unworn and remain in the same condition as when received.
Be returned in its original packaging, with tags attached when applicable.
Be free of stains, odors, damage, alterations, or other signs of use.
Include proof of purchase, such as your order number or order confirmation.

Returns are not accepted for:

Items that have been used, worn, washed, altered, or damaged after delivery.
Items missing their original packaging or applicable tags.
Items returned after the 30-day return period.
Items that are not in their original condition.
Items marked as final sale at the time of purchase, where applicable.

How to Request a Return

To request a return, contact LumaSip using the phone number or email provided below.

Please include:

Your order number.
The reason for the return.
Any additional information or photos that may help us review your request.

We will review your request and, if the item qualifies, provide instructions for returning it.

Please do not send an item back before receiving return instructions from us.

Unauthorized returns may not be accepted or processed.

Return Shipping Costs

For returns requested because of personal preference, a change of mind, ordering the wrong item, or another reason not caused by LumaSip, the customer is responsible for return shipping costs.

We recommend using a shipping service that provides tracking.

LumaSip is not responsible for return packages that are lost or damaged while being shipped back to us.

If an item arrives damaged, defective, or incorrect because of an error on our part, we will review the situation and determine the appropriate return-shipping resolution.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.

If approved, your refund will be processed within 10 business days to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to post the refund to your account.

The original shipping charge, where applicable, is generally non-refundable for customer-requested returns.

If you have not received an approved refund after 10 business days, please first check with your bank or payment provider. If you still cannot locate the refund, contact LumaSip.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us and provide clear photos of the product within 24–48 hours of delivery.

Our support team will review your case and inform you about the next steps.

If the issue is confirmed to have been caused by a product defect, shipping damage, or an incorrect shipment from LumaSip, we may provide a full refund or replacement, depending on the circumstances.

Any replacement provided for a damaged, defective, or incorrectly shipped order is a resolution for that specific order and does not create a general exchange program.

Exchanges

LumaSip does not offer exchanges.

We do not exchange products for a different:

Color
Style
Size
Product

If you would like a different product, you may return the eligible original item according to this policy and place a new order separately.

Order Cancellation

Orders may be canceled only before they have shipped.

If you need to cancel an order, please contact us as soon as possible.

Once an order has shipped, it cannot be canceled.

If a shipped order is eligible for return, you must receive the package and then request a return according to this policy.

Final Sale Items

Items specifically marked as final sale at the time of purchase are not eligible for return or refund, unless otherwise required by applicable law.