Shipping policy
At LumaSip, we want your order to arrive safely and keep you informed throughout the delivery process. Below you can find information about order processing, shipping times, tracking, delivery delays, and other shipping-related matters.
Order Processing Time
All orders are generally processed within 1 to 2 business days, Monday through Friday, excluding U.S. holidays.
Our daily order processing cutoff time is 2:00 PM Eastern Time (ET).
Orders placed before 2:00 PM ET on a business day will generally begin processing that same business day.
Orders placed at or after 2:00 PM ET will generally begin processing on the following business day.
Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.
Once your order has been processed and handed over to USPS, you will receive a shipping confirmation containing your tracking information.
Shipping Time
After processing, orders shipped using USPS Ground Advantage generally take approximately 2 to 5 business days to arrive, depending on the destination and USPS operations.
Shipping and delivery times are estimates and are not guaranteed.
Shipping Rate
Our standard shipping method is USPS Ground Advantage.
The standard shipping charge is $10.00 USD per order for orders shipped within the United States.
The applicable shipping cost will be shown at checkout before you complete your purchase.
Estimated Total Delivery Time
Under normal circumstances, orders are expected to arrive within approximately 3 to 7 business days from the date the order is placed.
This estimated timeframe includes:
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1 to 2 business days for order processing.
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Approximately 2 to 5 business days for USPS Ground Advantage delivery.
These timeframes are estimates only and are not guaranteed. Delivery may take longer due to USPS delays, severe weather, holidays, high shipping volumes, transportation disruptions, or other circumstances outside our reasonable control.
Shipping Destinations
We currently ship to addresses within the United States only.
At this time, LumaSip does not offer international shipping.
Shipping Carrier
Orders are shipped using USPS Ground Advantage and delivered to the shipping address provided during checkout.
USPS Ground Advantage provides tracking information so you can monitor the progress of your shipment.
Order Tracking
After your order has shipped, we will send you a shipping confirmation containing your USPS tracking number.
Please allow some time for tracking information to become active after the package has been transferred to USPS. Tracking updates may not appear immediately.
If you have not received your tracking information within 3 business days of placing your order, please check your email's spam or junk folder.
If you still cannot find your shipping confirmation, please contact us for assistance.
Incorrect or Undeliverable Addresses
Please carefully review your shipping information before completing your order and make sure your address is accurate and complete.
LumaSip is not responsible for delays, unsuccessful deliveries, or returned packages caused by an incorrect, incomplete, or undeliverable address provided by the customer.
If a package is returned to us because it cannot be delivered, we will contact you regarding the available options.
If you request that the package be shipped again, additional shipping charges may apply.
Missing Items
If an item is missing from your delivered package, please contact us as soon as possible and provide your order number along with details about the missing product.
We may ask you to provide photographs of the package and the items received to help us investigate the issue.
After reviewing the circumstances, we will provide an appropriate resolution where applicable.
Missing or Delayed Packages
If your order has not arrived within the estimated delivery period, please contact us with your order number and USPS tracking number.
We will review the available tracking information and assist you as appropriate.
Please keep in mind that USPS delivery estimates are not guaranteed, and packages may occasionally be delayed due to circumstances outside our control.
If USPS confirms that a package has been lost, LumaSip will review the circumstances and determine an appropriate resolution in accordance with our applicable policies.
Packages Marked as Delivered
If USPS tracking indicates that your package has been delivered but you cannot locate it, we recommend first checking around your delivery location, including your mailbox, front door, porch, garage, and other secure areas.
You may also want to check with household members or nearby neighbors and contact your local USPS office for additional information.
If you are still unable to locate the package, contact us with your order number and tracking information, and we will assist you as appropriate.
Shipping Delays
While LumaSip makes reasonable efforts to process orders within the stated timeframe, we cannot guarantee a specific delivery date.
Delays may occur due to circumstances including:
1. USPS Operational Delays
Delays related to USPS processing, transportation, routing, or delivery operations.
2. Severe Weather
Weather conditions that may interfere with transportation or delivery services.
3. Natural Disasters
Events such as hurricanes, floods, wildfires, earthquakes, or other natural disasters.
4. Transportation Disruptions
Unexpected transportation, logistics, or network issues that affect package movement.
5. High Shipping Volumes
Periods of unusually high package volume, including major holidays, promotional events, and other peak periods.
6. U.S. Holidays
Federal holidays and other periods during which USPS operations may be limited or affected.
7. Incorrect or Incomplete Addresses
Delays or failed deliveries resulting from incorrect, incomplete, or undeliverable shipping information provided by the customer.
8. USPS Routing or Processing Issues
Unexpected delays that occur while a package is being processed, routed, or transported through the USPS network.
9. Other Circumstances Beyond Our Reasonable Control
Other unforeseen circumstances that may affect the processing or delivery of an order.
A carrier-related delay does not automatically qualify an order for a refund or reimbursement of shipping charges.
Contact Us
For questions about order processing, shipping, tracking, or delivery, please contact us using the information below.
LumaSip
675 Middletown Warwick Rd
Middletown, DE 19709
United States
Email: lumasipbusiness@gmail.com
Phone: +1 302-378-4186
When contacting us regarding an order, please include your order number and, if available, your USPS tracking number so we can assist you more efficiently.